This glossary has two groups: Attributes and Metrics. Each group contains categories. Select any category to see the Measures, Definitions, and Formulas.
You can view the glossary as an alphabetized pdf and print it from your pdf viewer.
Attributes Group
Adjuster Salvage Attributes
| Measure | Definition |
|---|---|
| Last Adjuster Name | An adjuster is the person who typically works in an insurance company and manages the claim on behalf of that company. The last adjuster is the most recent person assigned to manage a claim. (Folder Path in CCC® Analytics: Attributes > Adjuster > Salvage) |
Appraiser - Audit File Level Attributes
| Measure | Definition |
|---|---|
| Appraiser Type |
Identifies the ‘type’ of appraiser that generated the appraisal/claim. Types include:
(Folder Path in CCC® Analytics: Attributes > Appraiser > Audit File Level) |
Appraiser - Audit File Level Attributes
| Measure | Definition |
|---|---|
| Appraiser |
The Appraiser is the actual staff appraiser that generated estimates or supplements for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID for staff appraisers. If an estimate does not originate from CCC ONE(TM) Estimating, the appraiser will be unknown. All data for a single vehicle appraisal will be tied back to the appraiser that generated the original estimate of record. Supplements written by that appraiser for his/her own estimates as well as supplements written by other appraiser(s) for his/her own estimates will be tied back to the appraiser that wrote the original estimate of record. Appraisers will roll up to a claim office (i.e. company hierarchy) based on the claim office for which they worked. (Folder Path in CCC® Analytics: Attributes > Appraiser > Claim Level) |
Appraiser - Claim Level Attributes
| Measure | Definition |
|---|---|
| Appraiser |
The Appraiser is the actual staff appraiser that generated estimates or supplements for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID for staff appraisers. If an estimate does not originate from CCC ONE(TM) Estimating, the appraiser will be unknown. All data for a single vehicle appraisal will be tied back to the appraiser that generated the original estimate of record. Supplements written by that appraiser for his/her own estimates as well as supplements written by other appraiser(s) for his/her own estimates will be tied back to the appraiser that wrote the original estimate of record. Appraisers will roll up to a claim office (i.e. company hierarchy) based on the claim office for which they worked. (Folder Path in CCC® Analytics: Attributes > Appraiser > Claim Level) |
Claim Attributes
| Measure | Definition |
|---|---|
| Loss Category |
The Loss Category is the type of coverage for a particular claim. Valid loss categories include:
(Folder Path in CCC® Analytics: Attributes > Claim) |
Claim Type Attributes
| Measure | Definition |
|---|---|
| Claim Type |
Claim Type is an attribute that reflects the type of claim compared. Values include:
(Folder Path in CCC® Analytics: Attributes > Claim Type) |
Condition Attributes
| Measure | Definition |
|---|---|
| Vehicle Driveable Flag |
The Vehicle Driveable Flag reflects the driveable status of the vehicle as captured on the Vehicle Tab within the CCC ONE(TM) Estimating workfile. The EMS data file does not include this attribute, so all non-CCC ONE(TM) Estimating appraisals will be set to Vehicle Driveable Flag = Unknown Driveable. Values include:
(Folder Path in CCC® Analytics: Attributes > Condition) |
IMG - Claim Detail Attributes
| Measure | Definition |
|---|---|
| Buyer Company Name | The individual or company that bought the salvaged vehicle at auction. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Claim Detail) |
IMG - Salvage Vehicle Pick-up Location Attributes
| Measure | Definition |
|---|---|
| Salvage Vehicle Pick-up Location Address 1 | The street address 1 entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Vehicle Pick-up Location) |
| Salvage Vehicle Pick-up Location Address 2 | The street address 2 entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Vehicle Pick-up Location) |
| Salvage Vehicle Pick-up Location Contact Name | The contact name entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Vehicle Pick-up Location) |
| Salvage Vehicle Pick-up Location Name | The location name entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Vehicle Pick-up Location) |
IMG - Salvage Workflow - Claim Detail Attributes
| Measure | Definition |
|---|---|
| Last Salvage Assignment Sent Date | The date the latest salvage assignment was sent from an insurance company to a salvage vendor. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Claim Detail) |
| Vehicle Owner Name | The first and last name of the vehicle owner as specified in the salvage assignment. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Claim Detail) |
| Vendor Valuation Type | The type of valuation as reported by the salvage vendor. Values may include, but are not limited to, actual cash value, base value, estimated salvage valuation, guaranteed salvage valuation, and book value. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Claim Detail) |
IMG -Salvage Yard Location Attributes
| Measure | Definition |
|---|---|
| Salvage Yard Address 1 | The address of the salvage yard assigned to process the salvage vehicle. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Yard Location) |
| Salvage Yard Contact Name | The contact for the salvage yard assigned to process the salvage vehicle. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Yard Location) |
| Salvage Yard Name | The name of the salvage yard assigned to process the salvage vehicle. (Folder Path in CCC® Analytics: Attributes > IMG > Salvage Workflow > Salvage Yard Location) |
Salvage Vehicle Pick-up Location Attributes
| Measure | Definition |
|---|---|
| Salvage Vehicle Pick-up Location City | The city entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > Location > Salvage Vehicle Pick-up Location) |
| Salvage Vehicle Pick-up Location State | The state entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > Location > Salvage Vehicle Pick-up Location) |
| Salvage Vehicle Pick-up Location Zip Code | The zip code entered into the “Pick-up Location” section of the salvage assignment. (Folder Path in CCC® Analytics: Attributes > Location > Salvage Vehicle Pick-up Location) |
Salvage Yard Location Attributes
| Measure | Definition |
|---|---|
| Salvage Yard City | The city of the salvage yard assigned to process the salvage vehicle. (Folder Path in CCC® Analytics: Attributes > Location > Salvage Yard Location) |
| Salvage Yard State | The state of the salvage yard assigned to process the salvage vehicle. (Folder Path in CCC® Analytics: Attributes > Location > Salvage Yard Location) |
| Salvage Yard Zip Code | The zip code of the salvage yard assigned to process the salvage vehicle. (Folder Path in CCC® Analytics: Attributes > Location > Salvage Yard Location) |
Underwriting Company Attributes
| Measure | Description |
|---|---|
| Underwriting Company |
The assigned insurance company populated by the claim assignment. Commonly referred to Secondary Company. When populated the Underwriting Company is the insurance company on the estimate. When not populated, an assigned insurance company was not selected on the assignment. (Folder Path in CCC® Analytics: Attributes > Underwriting Company) |
Vendor Attributes
| Measure | Definition |
|---|---|
| Salvage Vendor | The salvage provider used to process a salvage vehicle. (Folder Path in CCC® Analytics: Attributes > Vendor) |
Workflow File Attributes
| Measure | Definition |
|---|---|
| Cancel Reason |
The reason a salvage assignment was canceled. Values include:
(Folder Path in CCC® Analytics: Attributes > Appraiser > Claim Level) |
| Salvage Vehicle Pick-up Location Type |
The pick-up location type. Values include:
|
Metrics Group
IMG - Salvage Workflow Detail Metrics
| Measure | Definition |
|---|---|
| AsgnRetrieve Date | The date the appraiser retrieved the claim assignment. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| AsgnSent Date | The date the original or first assignment for the claim was sent from the insurance company to the appraiser. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Checked-in Date | Date and time the salvaged vehicle was checked-in. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Date of Loss | The date of loss for a given claim. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Final Payment Date | Date the final payment (for fees and advanced charges) is made to the salvage vendor. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Last AsgnSent Date | The date the latest assignment was sent from the insurance company to an appraiser for a given appraisal/claim. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Last Salvage Cancel Assignment Date | The date the latest salvage assignment was cancelled. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Move Approval Date | The date the loss vehicle was approved to be moved. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Pick-up Hold Date | Date to pick up salvage vehicle as entered in salvage assignment. This date also specifies to hold the salvage vehicle (do not pick up) until the date entered. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Sale Award Date | Date the buyer is invoiced for the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Salvage Certificate Received Date | Date the salvage vendor has received the salvage title from the DMV. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Salvage Confirmed Date | Date the salvage vendor confirmed receipt of the salvage assignment. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Salvage Settlement Date | Date the insurance company settles the salvage assignment with the salvage vendor. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Transferable Title Received Date | Date the salvage vendor receives the transferable title for the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
| Vehicle Delivered Yard Date | Date the salvage vehicle is delivered to the salvage yard. (Folder Path in CCC® Analytics: Metrics > IMG > Salvage Workflow > Detail) |
Salvage Workflow Additional Charges Metrics
| Measure | Definition | Formula |
|---|---|---|
| Assignment Flat Storage Amt | Total dollars for advanced flat storage charges as entered into the salvage assignment. This amount may differ from what is returned from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Flat Storage Cnt | Count of salvage assignments with advanced flat storage charges entered in the assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Labor Amt | Total dollars for advanced labor charges as entered into the salvage assignment. This amount may differ from what is returned from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Misc Amt | Total dollars for advanced miscellaneous charges as entered into the salvage assignment. This amount may differ from what is returned from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Misc Cnt | Count of salvage assignments with miscellaneous charges entered in the assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Storage Amt | Total dollars for advanced storage charges as entered into the salvage assignment. This amount may differ from what is returned from the salvage vendor. Advanced storage charges include storage costs incurred previous to the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Storage Cnt | Count of salvage assignments with advanced storage charges entered in the assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Tax Amt | Total dollars for advanced tax charges entered in the salvage assignment. This amount may differ from what is returned from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Tax Cnt | Count of salvage assignments with advanced tax charges entered in the assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Total Advance Charges Amt | Total dollars for advanced charges entered in the salvage assignment. This amount may differ from what is returned from the vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Labor Amt + Assignment Misc Amt + Assignment Storage Amt + Assignment Towing Amt |
| Assignment Towing Amt | Total dollars for advanced towing charges as entered in the salvage assignment. This amount may differ from what is returned from the salvage vendor. Advance towing charges include any tows that occur previous to the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Assignment Towing Cnt | Count of salvage assignments with advance towing charges entered in the assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Avg Assignment Labor Amt | Average dollars for advanced labor charges entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Labor Amt / Salvage Cnt |
| Avg Assignment Misc Amt | Average dollars for advanced miscellaneous charges entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Misc Amt / Salvage Cnt |
| Avg Assignment Storage Amt | Average dollars for advanced storage charges entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Storage Amt / Salvage Cnt |
| Avg Assignment Tax Amt | Average dollars for advanced tax charges entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Tax Amt / Salvage Cnt |
| Avg Assignment Total Advance Charges Amt | Average dollars for the total advanced charges entered in the salvage assignment. Advanced charges entered into the assignment include towing, storage, labor, tax, and miscellaneous charges. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Total Advance Charges Amt / Salvage Cnt |
| Avg Assignment Towing Amt | Average dollars for advanced towing charges entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Assignment Towing Amt / Salvage Cnt |
| Avg Vendor Additional Fee Amt | Average dollars for salvage vendor additional fees. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Additional Fee Amt / Salvage Cnt |
| Avg Vendor Advance Misc Amt | Average dollars for advanced miscellaneous charges as returned from the salvage vendor. Salvage vendor advance charges may differ from what was originally entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Advance Misc Amt / Salvage Cnt |
| Avg Vendor Advance Storage Amt | Average dollars for advanced storage charges as returned from the salvage vendor. Salvage vendor advance charges may differ from what was originally entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Advance Storage Amt / Salvage Cnt |
| Avg Vendor Advance Tax Amt | Average dollars for advanced tax charges as returned from the salvage vendor. Salvage vendor advance charges may differ from what was originally entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Advance Tax Amt / Salvage Cnt |
| Avg Vendor Estimating Fee Amt | Average dollars for salvage vendor estimating fees as returned from the salvage vendor. This fee is not originally entered into the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Estimating Fee Amt / Salvage Cnt |
| Avg Vendor Storage Fee Amt | Average dollars for salvage vendor storage fees as returned from the salvage vendor. Storage fees are incurred after the initial pick-up of the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Storage Fee Amt / Salvage Cnt |
| Avg Vendor Title Processing Fee Amt | Average dollars for salvage vendor fees for title processing as returned from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Title Processing Fee Amt / Salvage Cnt |
| Avg Vendor Total Advance Charges Amt | Average dollars for total advanced charges as returned from the salvage vendor. Advance charges include towing, storage, tax, and miscellaneous charges. Salvage vendor advance charges may differ from what was originally entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Total Advance Charges Amt / Salvage Cnt |
| Avg Vendor Towing Fee Amt | Average dollars for salvage vendor towing fees as returned from the salvage vendor. Towing fees are incurred after the initial pick-up of the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Towing Fee Amt / Salvage Cnt |
| Vendor Additional Fee Amt | Total dollars for additional fees charged by the vendor. Additional fees may include, but are not limited to, auction fees, environmental smog fees, new key fees, photo fees, license plate removal fees, etc. | -- |
| Vendor Advance Misc Amt | Total dollars for advanced miscellaneous charges as reported by the salvage vendor. This amount may differ from what was entered in the salvage assignment. Advance miscellaneous charges may include, but are not limited to, labor, oil changes, hazardous materials, repossession fees, dry fees, impound fees, etc. | -- |
| Vendor Advance Misc Cnt | Count of salvage assignments with advance miscellaneous charges as reported by the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Advance Storage Amt | Total dollars for advance storage charges as reported by the salvage vendor. Advance storage is the amount paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Advance Storage Cnt | Count of salvage assignments with advance storage charges as reported by the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Advance Tax Amt | Total dollars for advance tax charges as reported by the salvage vendor. Advance tax is the amount the paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Advance Tax Cnt | Count of salvage assignments with advance tax charges as reported by the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Advance Towing Amt | Total dollars for advance towing charges as reported by the salvage vendor. Advance towing is the amount paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Advance Towing Cnt | Count of salvage assignments with advance tax charges as reported by the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Estimating Fee Amt | Total vendor fees to prepare the appraisal for the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Storage Fee Amt | Total vendor fees incurred for storage of the salvage vehicle at the salvage yard. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Title Processing Fee Amt | Total vendor fees incurred for processing the title. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
| Vendor Total Advance Charges Amt | Total advance charges paid by the salvage vendor to the pick-up location on behalf of the insurance company. This amount may differ from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Advance Tax Amt + Vendor Advance Storage Amt + Vendor Advance Towing Amt + Vendor Advance Misc Amt |
| Vendor Total Fee Amt | Total dollars for all vendor fees incurred during the salvage workflow process. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | Vendor Additional Fee Amt + Vendor Estimating Fee Amt + Vendor Storage Fee Amt + Vendor Towing Fee Amt + Vendor Title Processing Fee Amt |
| Vendor Towing Fee Amt | Total vendor fees incurred for tows occurring after the initial pick-up. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Additional Charges) | -- |
Salvage Workflow - Cycle Time Metrics
| Measure | Definition | Formula |
|---|---|---|
| AsgnSent to Last Salvage Assignment Sent Days Avg | Average number of days between the date the original or first assignment for the claim was sent from the insurance company to the appraiser and the date the latest salvage assignment was sent to a salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | AsgnSent to Last Salvage Assignment Sent Days / AsgnSent to Last Salvage Assignment Sent Cnt |
| AsgnSent to Salvage Assignment Sent Days Avg | Average number of days between the date the claim assignment was sent to be appraised and the date the original salvage assignment was sent to a salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | AsgnSent to Salvage Assignment Sent Days / AsgnSent to Salvage Assignment Sent Cnt |
| Loss to Lot Closed Days Avg | Average number of days between the date of loss and the date the salvage assignment was closed. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Loss to Lot Closed Days / Loss to Lot Closed Cnt |
| Loss to Salvage Certificate Received Days Avg | Average number of days between the date of loss and the date the salvage vendor received the salvage certificate. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Loss to Salvage Certificate Received Days / Loss to Salvage Certificate Received Cnt |
| Loss to Salvage Confirmed Days Avg | Average number of days between the date of loss and the date the salvage vendor confirmed receipt of the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Loss to Salvage Confirmed Days / Loss to Salvage Confirmed Cnt |
| Loss to Salvage Settlement Days Avg | Average number of days between the date of loss and the date the salvage assignment was settled. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Loss to Salvage Settlement Days / Loss to Salvage Settlement Cnt |
| Loss to Sold Days Avg | Average number of days between the date of loss and the date the salvaged vehicle was sold at auction. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Loss to Sold Days / Loss to Sold Cnt |
| Loss to Transferable Title Received Days Avg | Average number of days between the date of loss and the date the salvage vendor received the transferable title. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Loss to Transferable Title Received Days / Loss to Transferable Title Received Cnt |
| LossRpt to Lot Closed Days Avg | Average number of days between the date the loss was reported and the date the salvage assignment was closed. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | LossRpt to Lot Closed Days / LossRpt to Lot Closed Cnt |
| LossRpt to Salvage Assignment Sent Days Avg | Average number of days between the date the loss was reported and the date the insurance company sent the first salvage assignment to the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | LossRpt to Salvage Assignment Sent Days / LossRpt to Salvage Assignment Sent Cnt |
| LossRpt to Salvage Settlement Days Avg | Average number of days between the date the loss was reported and the date the salvage assignment was settled. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | LossRpt to Salvage Settlement Days / LossRpt to Salvage Settlement Cnt |
| Salvage Assignment Sent to Last Salvage Assignment Sent Days Avg | Average number of days between the date the first salvage assignment was sent and the date the latest salvage assignment was sent to the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Salvage Assignment Sent to Last Salvage Assignment Sent Days / Salvage Assignment Sent to Last Salvage Assignment Sent Cnt |
| Salvage Assignment Sent to Lot Closed Days Avg | Average number of days between the date the first salvage assignment was sent and the date the salvage assignment was closed. | Salvage Assignment Sent to Lot Closed Days / Salvage Assignment Sent to Lot Closed Cnt |
| Salvage Assignment Sent to Salvage Confirmed Days Avg | Average number of days between the date the first salvage assignment was sent and the date the salvage assignment was received and confirmed. | Salvage Assignment Sent to Salvage Confirmed Days / Salvage Assignment Sent to Salvage Confirmed Cnt |
| Salvage Assignment Sent to Salvage Settlement Days Avg | Average number of days between the date the first salvage assignment was sent and the date the salvage assignment was settled. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Salvage Assignment Sent to Salvage Settlement Days / Salvage Assignment Sent to Salvage Settlement Cnt |
| Salvage Confirmed to Salvage Settlement Days Avg | Average number of days between the date the salvage assignment was confirmed and the date the salvage assignment was settled. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Salvage Confirmed to Salvage Settlement Days / Salvage Confirmed to Salvage Settlement Cnt |
| Salvage Confirmed to Transferable Title Received Days Avg | Average number of days between the date the salvage assignment was confirmed and the date the salvage vendor received the transferable title. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Salvage Confirmed to Transferable Title Received Days / Salvage Confirmed to Transferable Title Received Cnt |
| Salvage Confirmed to Vehicle Delivered Yard Days Avg | Average number of days between the date the salvage assignment was confirmed and the date the salvage vehicle was delivered to the salvage yard. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Salvage Confirmed to Vehicle Delivered Yard Days / Salvage Confirmed to Vehicle Delivered Yard Cnt |
| Transferable Title Received to Title Sent DMV Days Avg | Average number of days between the date the salvage vendor received the transferable title and the date the salvage vendor sent the title to the DMV. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Transferable Title Received to Title Sent DMV Days / Transferable Title Received to Title Sent DMV Cnt |
| Vehicle Delivered Yard to Checked-in Days Avg | Average number of days between the date the salvage vehicle was delivered to the salvage yard and the date the salvage vehicle was checked-in. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Cycle Time) | Vehicle Delivered Yard to Checked-in Days / Vehicle Delivered Yard to Checked-in Cnt |
Salvage Workflow - Productivity Metrics
| Measure | Definition | Formula |
|---|---|---|
| % of Salvages Closed within 120 Days of Loss | Count of salvage assignments that were closed within 120 days from the loss date as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | Loss to Lot Closed 120 Days or Less Cnt / Salvage Cnt |
| % of Salvages Closed within 60 Days of Loss | Count of salvage assignments that were closed within 60 days from the loss date as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | Loss to Lot Closed 60 Days or Less Cnt / Salvage Cnt |
| % of Salvages Closed within 90 Days of Loss | Count of salvage assignments that were closed within 90 days from the loss as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | Loss to Lot Closed 90 Days or Less Cnt / Salvage Cnt |
| % of Salvages Owner Retained | Count of salvage assignments that were cancelled due to owner retaining vehicle as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | Owner Retained Vehicle Cnt / Salvage Cnt |
| % of Salvages with Open Inventory 0-30 Days | Count of salvage assignments checked-in but not settled within 30 days, as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Open Inventory Age Group = Open Inventory 0 – 30 Days) / Salvage Cnt |
| % of Salvages with Open Inventory 181 Days-1 Yr | Count of salvage assignments checked-in but not settled within 181 days to one year, as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Open Inventory Age Group = Open Inventory 181 Days - 1 Yr) / Salvage Cnt |
| % of Salvages with Open Inventory 31-60 Days | Count of salvage assignments checked-in but not settled within 31 to 60 days, as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Open Inventory Age Group = Open Inventory 31 - 60 Days) / Salvage Cnt |
| % of Salvages with Open Inventory 61-90 Days | Count of salvage assignments checked-in but not settled within 61 to 90 days, as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Open Inventory Age Group = Open Inventory 61 - 90 Days) / Salvage Cnt |
| % of Salvages with Open Inventory 91-180 Days | Count of salvage assignments checked-in but not settled within 91 to 180 days, as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Open Inventory Age Group = Open Inventory 91 - 180 Days) / Salvage Cnt |
| % of Salvages with Open Inventory Over 1 Yr | Count of salvage assignments checked-in but not settled within one year, as a percent of the total number of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Open Inventory Age Group = Open Inventory Over 1 Yr) / Salvage Cnt |
| 7 Years & Older Age Group % of Salvage Cnt | Count of salvaged assignments where the vehicle age is seven years or older than the estimate complete date as a percent of the total count of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Vehicle Age Group = 7 Years & Older) / (Salvage Cnt where Vehicle Age Group = Current Year or Newer, 1-3 Yrs Old, 4-6 Years Old or 7 Years & Older) |
| Bid to be Approved Cnt | Count of salvage assignments indicating that the insurer needs to approve a bid. Bid approvals occur before the vehicle is awarded to the buyer. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Car % of Salvage Cnt | Count of salvage assignments where the body category is car as a percent of the total count of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Body Category = Car) / (Salvage Cnt where Type = Car, Motorcycle, Pickup, Utility Vehicle or Van) |
| Checked-In Cnt | Count of salvage assignments that have been checked-in and assigned a lot number by the salvage yard. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Checked-In Cnt | Count of salvage assignments that have been checked-in and assigned a lot number by the salvage yard. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | |
| Domestic % of Salvage Cnt | Count of salvage assignments where Source is Domestic as a percent of the total count of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Source = Domestic) / (Salvage Cnt where Source = Asian, Domestic or European) |
| Driveable Indicator Different Cnt | Count of salvage assignment where the driveable indicator returned from the salvage vendor was different from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Driveable Indicator Different Cnt | Count of salvage assignment where the driveable indicator returned from the salvage vendor was different from what was entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Hold for Inspection Cnt | Count of salvage assignments indicating a hold for inspection. A hold may occur for a number of reasons, including an impounded vehicle, impending litigation, or if a decision has not been made to auction the vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Hold for Inspection Cnt | Count of salvage assignments indicating a hold for inspection. A hold may occur for a number of reasons, including an impounded vehicle, impending litigation, or if a decision has not been made to auction the vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Junk Program Cnt | Count of salvage assignments indicating whether a salvaged vehicle is part of a junk program. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Junk Program Cnt | Count of salvage assignments indicating whether a salvaged vehicle is part of a junk program. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Key with Car | Indicates on salvage assignment if keys were available with the loss vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Light Truck % of Salvage Cnt | Count of salvage assignments where body category is truck as a percent of the total count of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Body Category = Truck) / (Salvage Cnt where Type = Car, Motorcycle, Pickup, Utility Vehicle or Van) |
| Lot Closed Cnt | Count of salvage assignments that have been closed. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Lot Closed Cnt | Count of salvage assignments that have been closed. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Non-Driveable % of Salvage Cnt | The count of salvage assignments where the vehicle is not driveable as a percent of the total count of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | Salvage Cnt where Vehicle Driveable Flag = Non- Driveable / (Salvage Cnt where Vehicle Driveable Flag = Driveable or Non-Driveable) |
| Owner Retained Vehicle Cnt | Count of cancelled salvage assignments where the owner has retained the vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Owner Retained Vehicle Cnt | Count of cancelled salvage assignments where the owner has retained the vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Pick-up Hold Cnt | Count of salvage assignments that indicate a hold until a specified date. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Salvage Assignment Cancel Cnt | Count of salvage assignments cancelled. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Salvage Assignment Cnt | Total number of instances a salvage assignment was generated. For a given claim, there may be one or more salvage assignment generated. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Salvage Cnt | Total number of claims with salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Salvage with Multiple Salvage Assignments Cnt | Count of claims with multiple salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| SUV % of Salvage Cnt | Count of salvage assignments where vehicle type is SUV as a percent of the total count of salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | (Salvage Cnt where Type = Utility Vehicle) / (Salvage Cnt where Type = Utility Vehicle, Car, Pickup, Van or Motorcycle) |
| Vehicle VIN Different Cnt | Count of salvage assignments where the vehicle VIN returned from the salvage vendor is different from the VIN entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
| Vehicle VIN Different Cnt | Count of salvage assignments where the vehicle VIN returned from the salvage vendor is different from the VIN entered in the salvage assignment. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Productivity) | -- |
Salvage Workflow - Severity Metrics
| Measure | Definition | Formula |
|---|---|---|
| % Difference Gross vs Net Recovery Amt | The difference between the gross and net recovery amounts as a percent of the net recovery amount. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | -- |
| Avg Gross Recovery Amt | Average gross dollars recovered from the sale of a salvaged vehicle. Advanced charges and salvage vendor fees do not apply to the gross dollar amount. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | Gross Recovery Amt / Salvage Cnt |
| Avg Minimum Bid Amt | Average dollars for minimum bids placed on salvage assignments. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | Minimum Bid Amt / Salvage Cnt |
| Avg Vendor Valuation Amt | Average valuation of the salvage vehicle as determined by the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | Vendor Valuation Amt / Salvage Cnt |
| Gross Recovery Amt | The amount the salvaged vehicle sold for at auction. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | -- |
| Minimum Bid Amt | The minimum amount the insurance company will accept for the salvage vehicle. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | -- |
| Net Recovery Amt | Net recovered amount after all adjustments for salvage vendor fees and advance charges have been made. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | Gross Recovery Amt - (Vendor Total Fee Amt + Vendor Total Advance Charges Amt) |
| Vendor Valuation Amt | Local market value of the salvage vehicle as determined by the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Salvage Workflow > Severity) | -- |
